At Golden Touch Jewel, we are committed to processing and delivering your order safely and efficiently. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through goldentouchjewel.in (the “Website”).
By placing an order on our Website, you agree to the terms of this Shipping & Delivery Policy.
1. Order Processing
Once your order is successfully placed and payment is confirmed, we will begin processing your order.
Orders are generally processed within 1–3 business days, subject to product availability, order verification, and other operational requirements.
Orders placed on Sundays, public holidays, or during special sales and promotional periods may require additional processing time.
For wholesale or bulk orders, processing time may vary depending on product availability and order quantity. Our team may contact you separately regarding the expected dispatch timeline.
2. Shipping and Delivery Time
After your order has been dispatched, the estimated delivery time may generally be 3–7 business days, depending on the delivery location and courier service.
Delivery timelines may vary based on:
- Delivery location
- Courier partner
- Shipping service availability
- Weather conditions
- Public holidays
- Transportation delays
- Government restrictions
- Natural disasters
- Unforeseen circumstances
The delivery timeline provided at the time of order is an estimated timeframe and is not a guaranteed delivery date.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.
Shipping charges may vary depending on:
- Delivery location
- Order value
- Product quantity
- Package weight or size
- Shipping method
- Courier service
Any applicable shipping charges will be payable by the customer unless otherwise stated in a promotional offer or agreed separately for wholesale or bulk orders.
4. Shipping Locations
We currently aim to deliver orders to serviceable locations within India.
Delivery availability may depend on the serviceability of the customer’s PIN code and the availability of our courier partners.
If a particular location is not serviceable, we may contact the customer to discuss an alternative delivery address or available shipping option.
For international orders, please contact us before placing an order to confirm product availability, shipping charges, customs requirements, duties, taxes, and delivery arrangements.
5. Order Tracking
Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or other available communication channels, where tracking is available.
You can use the tracking information provided by us or the applicable courier partner to check the status of your shipment.
Please note that tracking information may take some time to become active after the shipment has been handed over to the courier partner.
6. Delivery Address
Customers are responsible for providing complete and accurate delivery information at the time of placing an order.
Please carefully check:
- Customer name
- Mobile number
- Complete address
- City
- State
- PIN code
Golden Touch Jewel will not be responsible for delivery delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or inaccurate information provided by the customer.
If an order is returned to us because of an incorrect address, customer unavailability, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.
7. Delivery Attempts
Our courier partner may make multiple delivery attempts at the address provided by the customer.
The customer should ensure that someone is available to receive the package.
If the customer is unavailable or refuses to accept the shipment, the courier partner may return the package to us.
In such cases, any re-shipping or re-delivery may be subject to additional charges.
8. Delayed Delivery
While we make reasonable efforts to deliver orders within the estimated timeframe, delivery delays may occur due to circumstances beyond our reasonable control, including:
- Courier delays
- Transportation disruptions
- Weather conditions
- Heavy rainfall or natural disasters
- Public holidays
- Strikes
- Government restrictions
- Address-related issues
- Incorrect or incomplete customer information
- High order volumes
- Other unforeseen circumstances
Golden Touch Jewel shall not be responsible for delays caused by events or circumstances beyond our reasonable control.
If your order is significantly delayed, please contact our customer support team with your Order ID so that we can assist you.
9. Damaged Package at Delivery
If the outer package appears visibly damaged, opened, tampered with, or in an unusual condition at the time of delivery, customers are advised to:
- Take clear photographs of the package before opening it.
- Record a continuous, unedited unboxing video.
- Check the products carefully after opening the package.
- Contact Golden Touch Jewel as soon as possible if any product is damaged or missing.
Any damage or incorrect-product claim should be reported according to our Refund & Returns Policy.
10. Unboxing Video
For your protection, we strongly recommend recording a continuous, unedited video while opening your package.
The video should clearly show:
- The sealed package
- Shipping label
- Condition of the outer packaging
- Opening of the package
- All products received
An unboxing video may be required when submitting a claim for a damaged, missing, defective, or incorrect product.
11. Missing or Incorrect Products
If you receive an incorrect product or if any item appears to be missing from your order, please contact us within 24 hours of delivery.
Please provide:
- Order ID
- Customer name
- Registered mobile number
- Clear photographs of the package
- Clear photographs of the products received
- Complete unboxing video
Our team will review and verify the claim before providing an appropriate resolution.
12. Cash on Delivery (COD)
If Cash on Delivery is available for your order, the applicable COD terms and charges, if any, will be displayed during checkout.
Customers placing COD orders are expected to provide a valid mobile number and complete delivery address and to accept the order when delivered.
Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD orders.
13. Wholesale and Bulk Orders
Golden Touch Jewel may receive wholesale, reseller, retailer, and bulk orders.
For such orders, shipping arrangements, delivery timelines, shipping charges, and courier services may vary based on the size and nature of the order.
Our team may contact the customer before dispatch to confirm shipping and delivery details.
Any special shipping terms agreed in writing for a wholesale or bulk order will apply to that specific order.
14. Order Cancellation
Customers may request cancellation before the order has been processed or dispatched.
Once an order has been packed or dispatched, cancellation may not be possible.
For more information, please refer to our Refund & Returns Policy.
15. Contact Us
If you have any questions regarding shipping or delivery, please contact us with your Order ID and complete details.
Business Name: Golden Touch Jewel
Website: goldentouchjewel.in
Email: goldentouchjewel@gmail.com
Phone / WhatsApp: +91 9979995400
Business Address:
103, 1st Floor, Star Complex,
Opp. Mohit Bangles, Santkabir Main Road,
Rajkot – 360003, Gujarat, India
By placing an order through goldentouchjewel.in, you acknowledge that you have read and agreed to this Shipping & Delivery Policy.