Welcome to Golden Touch Jewel. These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the website goldentouchjewel.in (the “Website”) and the purchase of products available through the Website.
By accessing, browsing, or using this Website, or by placing an order through the Website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our Website.
In these Terms, “Golden Touch Jewel”, “we”, “us”, and “our” refer to Golden Touch Jewel, and “you” or “your” refers to the person accessing or using the Website.
1. About Our Business
Golden Touch Jewel is engaged in the sale and supply of imitation and fashion jewellery products, including jewellery items such as necklaces, malas, mangalsutra, payal, jewellery sets, and other related products.
We may offer products for individual customers as well as wholesale, reseller, retailer, and business customers.
2. Use of the Website
You agree to use this Website only for lawful purposes and in accordance with these Terms.
You must not:
- Use the Website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorized access to the Website or its systems.
- Interfere with the security or proper functioning of the Website.
- Copy, reproduce, modify, or distribute Website content without our written permission.
- Use automated systems or software to collect information from the Website without authorization.
- Provide false, inaccurate, or misleading information while placing an order or creating an account.
We reserve the right to restrict or terminate access to the Website if we believe that these Terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on the Website are accurate and up to date.
However, the actual colour, appearance, finish, size, or design of a product may vary slightly from the images displayed on your device due to:
- Screen settings
- Lighting conditions during photography
- Photography and editing
- Manufacturing variations
Such minor variations shall not necessarily be considered a product defect.
We reserve the right to correct errors, update product information, or modify product details at any time without prior notice.
4. Product Availability
All products displayed on the Website are subject to availability.
We reserve the right to:
- Limit the quantity of products available for purchase.
- Discontinue any product without prior notice.
- Cancel an order if the product becomes unavailable.
- Correct inventory or stock-related errors.
If an order is cancelled due to product unavailability after payment has been received, the eligible amount will be refunded according to our Refund & Return Policy.
5. Prices and Taxes
All product prices displayed on the Website are subject to change without prior notice.
The final price payable by you will be displayed during the checkout process, along with applicable taxes, shipping charges, and other charges, where applicable.
We reserve the right to correct pricing errors or technical errors on the Website. If an order has been placed with an incorrect price due to a technical or human error, we may contact you to confirm the correct price or cancel the order and process an applicable refund.
6. Orders
When you place an order through our Website, you agree to provide accurate and complete information, including:
- Full name
- Mobile number
- Email address
- Billing address
- Shipping address
- Payment details, where applicable
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or other available communication channels.
An order confirmation does not necessarily guarantee acceptance of the order. We reserve the right to accept or decline an order at our discretion, including in cases of product unavailability, pricing errors, suspected fraud, or incorrect customer information.
7. Payment
We may offer different payment methods through third-party payment service providers or other available payment options.
By making a payment, you confirm that:
- The payment information provided by you is accurate.
- You are authorized to use the selected payment method.
- The transaction is being made lawfully.
We are not responsible for payment processing failures caused by third-party payment providers, banks, card issuers, or technical issues beyond our reasonable control.
8. Shipping and Delivery
We will make reasonable efforts to dispatch and deliver your order within the estimated delivery time communicated to you.
However, delivery timelines may be affected by factors beyond our control, including:
- Courier or logistics delays
- Weather conditions
- Public holidays
- Natural disasters
- Transportation issues
- Incorrect or incomplete shipping information
- Government restrictions
- Other unforeseen circumstances
Customers are responsible for providing accurate delivery information.
We are not responsible for delays caused by incorrect or incomplete addresses provided by the customer.
For additional information, please refer to our Refund & Return Policy and applicable shipping information available on the Website.
9. Return, Replacement and Refund
Returns and refunds are governed by our separate Refund & Return Policy.
Due to the nature of imitation jewellery products, returns may be restricted to eligible cases such as:
- Damaged products
- Defective products
- Incorrect products delivered
- Products significantly different from the product ordered
Any return, replacement, or refund request must comply with the conditions and timelines specified in our Refund & Return Policy.
Customers are advised to record a complete unboxing video when receiving an order, especially for products that appear damaged or incorrect.
10. Order Cancellation
Customers may request cancellation of an order before it is processed or dispatched.
Once an order has been processed, packed, or dispatched, cancellation may not be possible.
For more information about cancellation and refund eligibility, please refer to our Refund & Return Policy.
11. Wholesale and Business Orders
For wholesale, reseller, retailer, or business orders, additional terms may apply depending on the order quantity, pricing, payment method, shipping arrangements, or other agreed commercial conditions.
Any special terms agreed separately in writing between Golden Touch Jewel and the customer will apply to that specific transaction.
12. Intellectual Property
All content available on this Website, including but not limited to:
- Logos
- Brand names
- Product images
- Photographs
- Graphics
- Text
- Product descriptions
- Website design
- Layout
- Videos
- Software
- Other materials
is owned by or licensed to Golden Touch Jewel unless otherwise stated.
You may not copy, reproduce, modify, publish, distribute, sell, or commercially use any Website content without prior written permission from Golden Touch Jewel.
13. User Reviews and Content
If you submit reviews, comments, feedback, photographs, or other content to us, you agree that the content:
- Is accurate and not misleading.
- Does not violate any law or third-party rights.
- Does not contain offensive, abusive, defamatory, or unlawful material.
- Does not contain malicious software or harmful code.
By submitting content to us, you grant Golden Touch Jewel permission to use, reproduce, display, or publish such content for legitimate business, marketing, or promotional purposes, subject to applicable law.
We reserve the right to remove or refuse any content that violates these Terms or applicable laws.
14. Third-Party Services and Links
Our Website may use or provide access to third-party services, including payment gateways, shipping providers, analytics services, advertising platforms, and social media services.
The Website may also contain links to third-party websites.
We are not responsible for the availability, content, security, privacy practices, or policies of third-party websites or services.
Your use of third-party services is subject to the terms and policies of those third parties.
15. Privacy
Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
By using the Website, you acknowledge that you have read and understood our Privacy Policy.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Golden Touch Jewel shall not be liable for any indirect, incidental, special, or consequential loss arising from:
- Your use or inability to use the Website.
- Delays in delivery caused by third parties or circumstances beyond our reasonable control.
- Temporary Website downtime.
- Technical errors or interruptions.
- Unauthorized access caused by circumstances beyond our reasonable control.
- Reliance on information displayed on the Website.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
17. Force Majeure
Golden Touch Jewel shall not be responsible for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, floods, earthquakes, fire, war, government restrictions, strikes, transportation disruptions, internet or telecommunications failures, pandemics, or other unforeseen events.
18. Disclaimer
We provide the Website and its content on an “as available” basis.
While we make reasonable efforts to maintain accurate information, we do not guarantee that:
- The Website will always be available or uninterrupted.
- All information will always be completely accurate or error-free.
- The Website will always be free from viruses or other harmful components.
We reserve the right to modify, suspend, or discontinue any part of the Website without prior notice.
19. Changes to These Terms
Golden Touch Jewel reserves the right to update, modify, or change these Terms & Conditions at any time.
Any changes will be posted on this page with an updated Effective Date.
Your continued use of the Website after any changes are posted means that you accept the revised Terms & Conditions.
20. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising out of or relating to these Terms, the Website, or any transaction with Golden Touch Jewel shall be subject to the jurisdiction of the competent courts located in Rajkot, Gujarat, India, unless otherwise required by applicable law.
21. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Business Name: Golden Touch Jewel
Website: goldentouchjewel.in
Email: goldentouchjewel@gmail.com
Phone / WhatsApp: +91 9979995400
Business Address:
103, 1st Floor, Star Complex,
Opp. Mohit Bangles, Santkabir Main Road,
Rajkot – 360003, Gujarat, India
By accessing or using goldentouchjewel.in, you confirm that you have read, understood, and agreed to these Terms & Conditions.