At Golden Touch Jewel, we take great care in manufacturing, quality checking, and safely packaging every jewellery product before dispatch. We want you to receive your order in perfect condition.
Please read our Return, Replacement, Cancellation and Refund Policy carefully before placing your order.
1. General Return Policy
Due to the delicate nature and hygiene considerations of imitation jewellery, we do not accept returns or exchanges for change of mind, personal preference, colour preference, size preference, or simply because the product is no longer required.
All products are carefully inspected and quality-checked before dispatch.
Therefore, once an order has been delivered, it is considered a final sale, except in the following cases:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The product received is significantly different from the product ordered.
2. Damaged or Defective Product
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.
To raise a complaint, you must provide:
- Order ID
- Customer name and registered mobile number
- Clear photographs of the product
- Clear photographs of the outer packaging
- A continuous, unedited unboxing video showing the package from the time it is opened
The unboxing video should clearly show the condition of the package and product.
Important: Claims without proper photographic/video evidence may not be accepted.
Our team will review the complaint and, after verification, determine whether the product is eligible for replacement or refund.
3. Replacement Policy
If the product is confirmed to be damaged, defective, or incorrectly delivered due to an error on our part, we may provide:
- A replacement of the same product, subject to availability; or
- An alternative resolution as approved by Golden Touch Jewel.
Replacement requests are subject to product inspection and verification.
If the exact product is unavailable, we may offer an alternative product or refund, depending on the circumstances.
4. Non-Returnable / Non-Refundable Cases
Returns, replacements, or refunds will not be accepted in the following situations:
- Change of mind after placing the order
- Product not liked by the customer
- Colour preference or minor colour variation due to photography or screen settings
- Product damaged due to improper handling or misuse
- Product that has been worn or used
- Product altered, repaired, modified, or resized by the customer
- Missing original packaging or accessories
- Damage caused after delivery
- Normal wear and tear
- Tarnishing or discolouration caused by improper care, exposure to water, perfume, chemicals, sweat, or moisture
- Products purchased under special offers, clearance sales, or promotional campaigns, unless the product is defective or incorrectly delivered
5. Refund Policy
If a refund is approved after verification, the refund will be processed to the original payment method used for the order, wherever applicable.
Refund processing will begin after the returned product, if applicable, has been received and inspected by our team.
Once the refund is initiated, the actual time taken for the amount to reflect in your bank account or payment method may vary depending on the payment gateway or banking institution.
Shipping and delivery charges are generally non-refundable, except where the return or refund is approved because of an error on our part, such as dispatching the wrong product or a verified damaged product.
6. Order Cancellation
Order cancellation requests must be made as soon as possible after placing the order.
Once an order has been processed, packed, or dispatched, cancellation may not be possible.
For prepaid orders, if cancellation is approved before dispatch, the eligible refund will be processed according to our refund procedure.
For Cash on Delivery (COD) orders, cancellation requests must be made before the order is dispatched.
Golden Touch Jewel reserves the right to refuse cancellation requests for orders that have already been processed or dispatched.
7. Return Shipping
If a return or replacement is approved due to a verified damaged, defective, or wrong product received, Golden Touch Jewel will provide instructions regarding the return process.
Customers should not send products back without prior approval from our team.
Any product returned without prior authorization may not be accepted.
8. Product Inspection
All returned products, where applicable, are subject to inspection by our quality control team.
The product must be returned in the same condition in which it was received, along with the original packaging and any included accessories.
If the returned product is found to have been used, damaged after delivery, altered, or mishandled by the customer, the return or refund request may be rejected.
9. How to Contact Us
For any return, replacement, cancellation, or refund-related request, please contact our customer support team with your Order ID and complete details of the issue.
Business Name: Golden Touch Jewel
Website: goldentouchjewel.in
Email: [goldentouchjewel@gmail.com]
WhatsApp: [+919979995400]
Phone: [+919979995400]
We recommend customers record a complete unboxing video immediately upon receiving their order to protect both the customer and Golden Touch Jewel in case of any transit-related issue.
10. Policy Updates
Golden Touch Jewel reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will be published on this page with the updated effective date.
By placing an order on goldentouchjewel.in, you acknowledge that you have read and agreed to this Return & Refund Policy.