Welcome to Golden Touch Jewel. We respect your privacy and are committed to protecting the personal information you provide while using our website, goldentouchjewel.in (the “Website”).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Website, create an account, place an order, contact us, or use any of our services.

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our Website or purchase our products:

Personal Information

Depending on how you interact with our Website, we may collect:

• Full name
• Billing and shipping address
• Email address
• Mobile or telephone number
• Company or business name
• GSTIN or other tax-related information, where applicable
• Order and purchase details
• Payment-related information
• Account login information
• Information you provide when contacting our customer support team

We only collect information that is reasonably necessary to provide our products and services.

Payment Information

When you make a payment on our Website, your payment may be processed through a third-party payment gateway or payment service provider.

We generally do not directly store your complete debit card, credit card, bank account, or other sensitive payment credentials on our servers. Payment information may be handled directly by the relevant payment service provider according to its own privacy policy and security practices.

2. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time and date of visits
• Referring website or source
• General website usage information

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

3. Cookies

Our Website may use cookies and similar technologies to improve your browsing experience and website functionality.

Cookies may help us:

• Remember your preferences
• Keep items in your shopping cart
• Maintain login sessions
• Understand how visitors use our Website
• Improve website performance
• Measure marketing and advertising effectiveness

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the Website.

4. How We Use Your Information

We may use your information for the following purposes:

• To process and fulfil your orders
• To arrange shipping and delivery
• To process payments and transactions
• To communicate with you about your orders
• To provide customer support
• To respond to enquiries and requests
• To manage your customer account
• To provide invoices and tax-related documents
• To improve our products, services, and Website
• To prevent fraud, misuse, or unauthorized activity
• To maintain website security
• To comply with applicable laws and legal requirements
• To send promotional or marketing communications, where permitted and where you have provided consent or where otherwise legally allowed

5. Sharing of Your Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share necessary information with trusted third-party service providers who help us operate our business and Website, including:

• Payment gateway providers
• Shipping and logistics partners
• Website hosting providers
• Website and technology service providers
• Analytics and advertising service providers
• Customer support or communication platforms
• Professional advisors, where necessary
• Government authorities or law enforcement agencies when required by applicable law

These third parties may process information only as necessary to provide their services or comply with legal obligations.

6. WooCommerce and Order Information

Our Website may use WooCommerce or related technology to manage online orders and customer purchases.

When you place an order, information such as your name, contact details, billing address, shipping address, order details, and transaction information may be collected and processed to fulfil your order and provide related services.

7. Third-Party Services and Links

Our Website may contain links to third-party websites, services, payment providers, social media platforms, or other external websites.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with your personal information.

8. Marketing and Advertising

We may use digital marketing and advertising technologies to understand how visitors interact with our Website and to measure the performance of our advertising campaigns.

These technologies may include services such as Meta advertising tools, Google services, analytics platforms, or similar third-party services.

These services may collect information about your device, browsing activity, or interactions with our Website, subject to their own privacy policies and applicable laws.

Where required by law, we will obtain appropriate consent before using cookies or similar technologies for advertising or tracking purposes.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our products and services
• Complete transactions
• Maintain business and accounting records
• Resolve disputes
• Prevent fraud
• Comply with legal, tax, and regulatory obligations

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

11. Your Rights

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Request information about how your personal data is processed
• Object to certain types of processing, where applicable

To exercise any applicable privacy rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Children’s Privacy

Our Website is not intended for children who are unable to legally enter into transactions or provide personal information without appropriate parental or guardian involvement.

We do not knowingly collect personal information from children for the purpose of independent purchases or transactions.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Business and Wholesale Customers

If you purchase products from us as a business, reseller, retailer, wholesaler, or other commercial customer, we may collect additional business information such as:

• Business name
• Business address
• GSTIN
• Tax information
• Purchase and order history
• Contact information

We use this information for order processing, invoicing, taxation, business communication, and related commercial purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, or applicable legal requirements.

Any updated Privacy Policy will be published on this page with a revised “Effective Date”.

We encourage you to review this page periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

Business Name: Golden Touch Jewel

Website: goldentouchjewel.in

Email: [goldentouchjewel@gmail.com]

WhatsApp: [+919979995400]

Phone: [+919979995400]

Business Address: [103, 1st Floor, Star Complex Opp.Mohit Bangles Santkabir Main Road Rajkot-360003, Gujarat, India]

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By using goldentouchjewel.in, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.